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Publication

Type of publication:Inproceedings
Entered by:SF
Title
Bibtex cite ID
Booktitle ISCRAM 2007
Year published 2007
Month May
Pages 525-536
Note ISBN 9789054874171
Keywords Crisis management,human-computer dialogue system,natural language processing,text-based emotion recognition.
Abstract
An experimental automated dialogue system that plays the role of a crisis hotline dispatcher is currently developed. Besides controlling the communication flow, this system is able to retrieve information about crisis situations from user's input. It offers a natural user interaction by the ability to perceive and respond to human emotions. The system has an emotion recognizer that is able to recognize the emotional loading from user's linguistic content. The recognizer uses a database that contains selected keywords on a 2D "arousal" and "valence" scale. The output of the system provides not only the information about the user's emotional state but also an indication of the urgency of his/her information regarding to crisis. The dialogue system is able to start a user friendly dialogue, taking care of the content, context and emotional loading of user's utterances.
Authors
Fitrianie, Siska
Rothkrantz, Leon
Topics
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Attachments
24042007_1018.pdf (main file)
 
Total mark: 5